App Feedback

Overview

GOGAME is concerned about your issues, so we have updated our HelpDesk where you can find a solution for all your queries.

For any feedback/ questions, please mail us to support@gogame.in give in-app feedback.

Or Visit FAQ’s for more info.

Deposit Issues

GOGAME accepts all types of wallets and banks, including RTGS, NEFT, and Bank Transfers.

The amount gets reflected in your account instantly.

The following procedure must be followed for Deposits:

• Login into GOGAME Account
• Tap on Menu
• Tap on Deposit
• Enter the amount to Deposit, you get rewarded if you Deposit for particular amount
• Choose your wallet

In case, if you’re facing more problems? Don’t worry, visit FAQ’s for more details.

If you’re still not convinced, you can reach us here:

• E-Mail us on support@gogame.in
• Give Feedback directly from the app from menu

Withdrawal Issues

GOGAME has plenty of options to withdraw cash and can be used anywhere like Coupons or Vouchers, Products or etc.

Before placing your withdrawal request, make sure you’ve completed the below details:

• Your GOGAME Account Verified - A Notification will be sent to your Inbox.
• Complete your KYC - Verify your KYC by providing Aadhaar/ PAN by our State-of-Art Scanning Technologies
• Have Minimum Withdrawal Balance - You must have a Minimum balance of ₹200 to withdraw the cash

Note: It is mandatory to verify your KYC if you’re transferring cash to your Bank A/c.

The following procedure must be followed for Withdrawals:

• Login into GOGAME Account
• Tap on Menu
• Tap on Withdrawals
• Enter the amount to Withdraw
• Choose your wallet

In case, if you’re facing more problems? Don’t worry, visit FAQ’s for more details.

If you’re still not convinced, you can reach us here:

• E-Mail us on support@gogame.in
• Give Feedback directly from the app from menu

Returns and Cancellations

GOGAME recommends you to read the terms and conditions before coming into this part. GOGAME offers products, vouchers, cashbacks, scratch cards, gocards, etc. where you get valuable items or virtual rewards at the same time.

We don't take refunds, cancellations, returns or buybacks for the entry amount/ product placement. As once initiated, the cash deposited by you/ product placed will be confirmed. You have to either play/ get the product delivered to you.

For example, if you deposit cash, and ask for a refund via mail/ feedback form, GOGAME cancels the request, as we recommend you to join the contests and win, so that your winning amount gets transferred into Winnings Cash, only then you can withdraw.

FAQ’s

Please visit FAQ’s for more info.