If there is an error in the services provided by GOGAME, we may refund the entry fee, proceeded by the reasons genuine and proved after investigation. We do not cancel registrations for tournaments once entered. In case we cancel your participation in a Tournament, GOGAME may refund you the amount within a reasonable amount of time. Users must use the money in their account within 365 days. GOGAME shall have the right to forfeit such unused amounts after 365 days. In case of your Transaction Failure, we’ll refund you the amount within 7 business working days.